CUSTOMER CARE
If your jewelry arrives damaged, defective, or different from your order, contact us promptly. For wear or damage that develops later, we can review the piece and advise whether a repair is practical.
ON ARRIVAL
Contact us within seven days of delivery with your order number and clear photographs of the item, packaging, and shipping label. If the issue is confirmed, we will offer an appropriate replacement, refund, or other remedy.
30-DAY WINDOW
Eligible unworn items may be returned within 30 days of delivery. We do not charge a restocking fee. Customers pay tracked return shipping for change-of-mind and sizing returns. Exceptions apply to custom items and opened pierced earrings.
AFTERCARE
Repair availability depends on the piece, its construction, material condition, and replacement-part availability. After reviewing photos, we will confirm whether service is available and explain any estimated cost, shipping responsibility, and timing before work begins.
NORMAL WEAR
Plating wear, scratches, tarnish, impact damage, and changes caused by moisture, chemicals, friction, storage, or improper care are assessed separately and are not automatically considered manufacturing defects.
HOW TO REQUEST HELP
Contact us with your order number and a short description of the issue.
Include clear photos of the full piece and the area that needs attention.
Wait for written instructions and the approved return address before sending the item.
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