Shipping policy

Last updated: September 8, 2026

This Shipping Policy applies to orders placed through VYLOREN at https://vyloren.store.

Shipping Destinations

We currently ship to addresses within the United States.

We do not currently ship to P.O. boxes, APO/FPO addresses, U.S. territories, or international destinations outside the United States. We may expand our shipping coverage in the future.

Order Processing

Orders are prepared for shipment within 3–5 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing may take longer during major promotions, holidays, periods of unusually high order volume, or when additional payment or address verification is required.

Shipping Cost

Standard tracked shipping to the United States is free of charge.

Any applicable shipping costs are paid by VYLOREN and are included in the product price. Customers will not be charged a separate standard shipping fee at checkout.

Estimated Delivery Time

Standard delivery generally takes 7–15 business days after the order has been dispatched.

Together with our 3–5 business-day processing time, most orders are expected to arrive within approximately 10–20 business days from the order date.

Delivery times are estimates and are not guaranteed. Customs processing, severe weather, carrier delays, public holidays, remote delivery locations, and other circumstances outside our reasonable control may affect delivery.

Duties and Import Taxes

For orders shipped to the United States, applicable import duties, customs taxes, and standard customs-clearance charges are prepaid by VYLOREN through our shipping provider.

Customers should not be required to pay additional import duties upon delivery. If a carrier requests an unexpected customs payment, please contact us at support@vyloren.store before making the payment so that we can investigate.

This does not include state or local sales tax that may be calculated and collected during checkout where required by applicable law.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing the tracking number or tracking link.

Tracking information may take several business days to display its first update after dispatch. This delay does not necessarily mean that the package has not been shipped.

Address Changes

Please review your shipping address carefully before submitting your order.

If you need to correct an address, contact us at support@vyloren.store as soon as possible. We will try to update the address before dispatch, but we cannot guarantee changes after an order has entered processing or been transferred to the carrier.

Customers may be responsible for actual reshipping costs when a package is returned or cannot be delivered because an incorrect or incomplete address was provided, delivery was refused, or the package was not collected in time.

Delayed or Missing Packages

If tracking has not updated for an extended period, or if your order has not arrived within the estimated delivery period, please contact us at support@vyloren.store with your order number.

We will investigate the shipment with the carrier. When a package is confirmed lost in transit, we will offer an appropriate replacement or refund in accordance with our Returns & Refunds Policy.

Damaged Packages or Incorrect Items

If your order arrives damaged or you receive an incorrect item, contact us within 7 days of delivery. Please provide your order number and clear photographs of the product, packaging, and shipping label.

Do not discard the packaging or return the item before receiving instructions from our support team.

Split Shipments

Items from the same order may occasionally be shipped separately. If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees for split shipments.

Contact

For shipping questions, please contact:

Email: support@vyloren.store
Contact page: https://vyloren.store/pages/contact-1

This policy does not limit any mandatory rights or remedies available under applicable consumer law.