Refund policy

RETURN & REFUND POLICY

We offer a 30-day return period. You may request a return within 30 days after receiving your order.

RETURN ELIGIBILITY

To be eligible for a return, the item must be unworn, unused, and returned with its original tags, packaging, and proof of purchase.

To request a return, please contact us through our Contact page:

https://vyloren.store/pages/contact-1

If your return is accepted, we will provide return instructions and the applicable return address. Items sent back without prior authorization may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. Contact us promptly if an item is damaged, defective, or different from what you ordered, and include your order number and clear photographs where applicable.

If the issue is confirmed, we will provide an appropriate remedy and cover reasonable return shipping where a return is required.

CHANGE-OF-MIND RETURNS

For eligible change-of-mind returns, the customer is responsible for return shipping. Original shipping charges, customs duties, and taxes are non-refundable unless required by applicable law or the return results from our error.

EXCEPTIONS AND NON-RETURNABLE ITEMS

Personalized, engraved, custom-made, altered, or made-to-order products cannot normally be returned or exchanged unless they arrive damaged, defective, or different from the approved order details.

For hygiene reasons, pierced earrings may not be returned after their hygiene seal or protective packaging has been opened, except where the item is defective or applicable law provides otherwise.

Gift cards cannot be returned.

Please contact us before ordering if you are unsure whether a product is eligible for return.

EXCHANGES

The fastest way to receive a different item is to return the original eligible item and place a new order after the return has been accepted.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If an order is delivered within the European Union, you may have the right to cancel or return it within 14 days without giving a reason, subject to applicable legal exceptions.

Returned items must be unworn, unused, and in their original condition and packaging, with proof of purchase. Statutory exceptions may apply to personalized or custom-made products and certain hygiene-sensitive goods.

REFUNDS

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days.

Your bank or payment provider may require additional processing time. If more than 15 business days have passed since your refund was approved, please contact us through our Contact page.

STATUTORY RIGHTS

Nothing in this policy limits any mandatory rights or remedies available to you under applicable consumer law.