Frequently Asked Questions

We currently ship to addresses in the 48 contiguous U.S. states. We cannot ship to P.O. boxes, APO/FPO addresses, U.S. territories, or international destinations at this time.

Standard tracked shipping to the contiguous U.S. is free. Orders are usually prepared within 3–5 business days after payment confirmation. Delivery usually takes 7–15 business days after dispatch, or about 10–20 business days from ordering. These are estimates, not guaranteed dates. See our Shipping Policy.

VYLOREN prepays U.S. import duties and standard customs fees for eligible orders. Applicable state or local sales tax may still be calculated at checkout. See our Shipping Policy.

We email a tracking link after dispatch; tracking updates can take time to appear. If your address needs correcting, contact us promptly with your order number. We will try to help before dispatch, but a change cannot be guaranteed.

Check the dimensions and available size options on the individual product page. For rings, a professional measurement or ring sizer is the most reliable starting point. Our jewelry size guide explains rings, necklaces, bracelets, and earrings.

Materials, plating, stones, and dimensions vary by design. Check the specifications on each product page before ordering. A gold-plated piece is not solid gold, and a stone should only be treated as natural when the product details explicitly say so. If a specification is unclear, ask us before purchasing.

Handle pieces gently, avoid moisture and chemicals, and store them separately to reduce scratches and friction. Care needs differ by material and finish; follow any care guidance on the product page. For a piece needing attention, see Quality Support & Repairs.

Eligible unworn, unused items in original condition may be returned within 30 days of delivery. We do not charge a restocking fee. For a change of mind or sizing return, you pay for tracked shipping to our designated return facility in Shenzhen, China; international return postage may be significant. Contact us for authorization and the return address before sending anything. Custom items and opened pierced earrings have additional restrictions. Read the full Returns & Refunds Policy.

We do not offer direct exchanges. If your item is eligible, arrange a return and place a new order for the piece or size you want. Return conditions and shipping costs still apply. See Returns & Refunds.

Contact us within seven days of delivery with your order number and clear photos of the item and packaging. We will review the issue and explain the remedy. If a return is required for a confirmed issue, VYLOREN covers reasonable return shipping as described in our Returns & Refunds Policy.

Repair availability is assessed case by case. Send photos and your order number before shipping anything. If service is possible, we will explain the proposed work, cost, shipping responsibility, and timing first. Plating wear, tarnish, and scratches are not automatically manufacturing defects. See Quality Support & Repairs.